Frequently Asked Questions (FAQ) for Members (subscribers)

Why am I not receiving the daily emails and what can I do to improve delivery of emails?

This topic is discussed in detail HERE.

One simple step that you can take to improve delivery of emails is to add simple@simpleandpractical.com to your email contacts list. This is the email that we use to send out daily emails. Besides, you can add customerservice@simpleandpractical.com and simpleandpracticalcme@gmail.com, to your email contacts list to ensure delivery of membership related emails.

My emails are getting blocked infrequently by my email service provider. Is there a way I can read my emails on the website?

For your convenience, you can access the most updated content in the emails by visiting simpleandpractical.com/365 or by clicking the “Emails” link in the navigation menu on simpleandpractical.com.

How do I update my email address for daily emails?

This question is answered on the following page:

https://simpleandpractical.com/update-email-address/

When I click the link in my daily email (linking to articles or answers for the quiz, etc.), I see a blank page.

We recommend that before clicking the link, please log into your simpleandpractical.com account first and then come back to the email to click the link and go straight to the page on the website.

If you are already logged in and nothing happens on clicking the link, please be patient and wait for the page to load.

If the above strategies don’t work, please email customer service at customerservice@simpleandpractical.com explaining the issue briefly with the URL or the title of the page that you are trying to access and someone will get back to you with the solution.

Can I receive the previous daily emails that I may have missed?

All members will start the email cycle by receiving the first email immediately after joining and then receive one email per day with tips. In one year of membership, every member will receive the same 365 emails with tips. Those who decide to continue after one year will be added to another cycle to receive a fresh batch of 365 emails with tips. For your convenience, updated versions of all the content you receive in the daily emails about advanced topics in psychopharmacology can be easily accessed by clicking on “Emails” link in the navigation menu.

Do all the members receive the same daily email on a given day?

No, it depends on the date of joining. If there is no gap in membership and/or emails, members who joined on the same date will receive the same email.

Emails are sent out in a particular series to all the members to ensure that they do not miss out on any emails. On the day of joining, a member starts out by receiving the first email in the series and then continues to receive one email per day ( e.g. on the 100th day after joining, a person will receive an email coinciding with the 100th day of membership). In one year of membership, every member will receive the same 365 emails with tips. Those who decide to continue after one year will be added in another cycle to receive a fresh batch of 365 emails with tips.

For your convenience, updated versions of all the content you receive in the daily emails about advanced topics in psychopharmacology can be easily accessed by clicking on “Emails” link in the navigation menu.

How to log in to the website

1. Click the Log In link in the navigation menu at the top of any page on the website. Alternatively, if you try to see any page that is for members only, there will be an option to log in to see that page.

2. Enter your username and password AND check off “Remember me” if you are using a personal device. If you check “Remember me” before you log in, in the future, you won’t have to log in on that device. 

3. This will log you into the website and bring you to the Homepage. From now on you are permanently logged in and don’t need to do all this login process again.

4. Once you are logged in, the “Log In” link in the navigation menu will disappear. So, if you can’t see the Log In link in the navigation menu, that means you are already logged in. Please proceed directly to access the members-only content via links  (Treatments, Disorders, etc.) in the navigation menu.

If needed, the login page can be accessed directly HERE.

5. Sometimes, you may like to directly access the members-only content via the link in the email. If you are already logged in, you will go directly to the page after clicking the link. If not, you will be asked to enter your login credentials first and then go to the page on the next screen. If you are not able to access the “Log In” page after clicking the link in the email, we recommend that you log into your simpleandpractical.com account first and then go back to your email and click the link to go directly to the webpage without requiring you to log In between.

What should I do if I forget my password?

Please click on “Log In” button located in the top right corner of the home page. Next, click on “Lost your password?” and then enter your username or email to receive a link on your registered email to reset your password. Please open your email and click on the link to reset your password. On the next screen, you will be directed to enter a new password. Please replace the complex system-generated password in the text box with an easy to remember but secure password of your own choice and click “Reset Password.”

When I click the link in the email for the answers to the quiz (or any other link in the email linking to the page on simpleandpractical.com), I see a blank page or nothing happens. What should I do?

We recommend that you log into your simpleandpractical.com account first and then open your email in the same browser and click the link to go straight to the page on the website without requiring you to log in between.

Tip: Log into the website first and then click the link in the email if you are trying to access any page via link in the email. Avoid clicking the link first and then logging into the website.

When I try to access a page on the website, I get a message that this content is for monthly members or yearly members only. I am already logged into the website as a member, then why am I seeing this message?

It is unlikely but possible that the page was not “locked” properly by us which may be causing access issues for some members.

Please email customer service at customerservice@simpleandpractical.com explaining the issue briefly with the URL or the title of the page that you are trying to access and someone will get back to you with the solution.

What’s the best way to use the Menu to access the content on the website?

Content on the website can be accessed by clicking the navigation links located at the top of any page. The “Menu” link contains a sub-menu with pages on “Treatments”, “Disorders”, “Side Effects”,  “Laboratory testing”, Drug interactions”, etc. which can be accessed by either hovering over or clicking the “Menu” link.

Content on each of these pages is divided into different categories. Click on the category (or the arrow to the left of its name) to EXPAND the category and see what is included in it. When you are done, click on the category (or the arrow to the left of it) to COLLAPSE the category back.

Updated versions of all the content you receive in the daily emails about advanced topics in psychopharmacology can be easily accessed by clicking the “Emails” link in the navigation menu.

The “Resources” link contains a sub-menu with links to pages providing information on resources that can be used by mental health clinicians in their daily practice.

If you have trouble finding particular content at any time, please let us know and we will send you a direct link to the page you need.

How do I access the full text of the books that are included with my Membership (Side Effects of Psychiatric Medications and The Latest Antidepressants)?

I am unable to log into the website because I forgot my password.

1. Please go to the login page and click the “Lost your password?” link at the bottom of the page
2. Enter your username/email in the text box to send a password reset link to your registered email. 

If you do not receive a password reset email, please check your email spam folder.

If you are still having trouble with resetting your password after trying the above instructions, please send a password reset email request to customer service at customerservice@simpleandpractical.com.

How do I update my password for simpleandpractical.com?

You can update your membership profile ( password and email address) by logging into your account first (must be done first) and then going to https://simpleandpractical.com/my-account/edit-account/

How do I update the email address associated with my account?

This question is answered on the following page:

https://simpleandpractical.com/update-email-address/

How do I access the full text of the books that are included with my Membership (Side Effects of Psychiatric Medications and The Latest Antidepressants)?

Does Simple and Practical membership offer any CME benefits?

Sorry, at this time Simple and Practical Medical Education is unable to offer any CME credits to its Members. I hope that you will find, like our other subscribers, that we offer useful tips that you don’t get anywhere else AND the ability to ask us any question in psychopharmacology! Giving CME credit is an expensive enterprise. We have been considering investing in that and we are planning to offer CME credits for a small extra fee in near future. Stay tuned! We will also be organizing live courses very soon that will provide opportunities to earn CME credits for an extra fee. If you are interested, please stay tuned for further email updates.

Why was my membership automatically renewed?

We do automatic renewals as a matter of convenience and benefit of our members. Since emails that Members receive are sent in a series, even a temporary lapse in membership disrupts the series and emails are reset which means the member starts getting the same emails that the Member received previously. We do make it clear on membership confirmation page (log into your Simple and Practical account first and then come back to this page and click the membership confirmation link) that customers receive after the check out that membership will renew automatically. Members also receive an automatic renewal reminder one week before the renewal payment is withdrawn.

Even if automatic renewal payment is withdrawn, members can ask for a refund as per our cancellation and refund policy below:

Members can ask for a full refund (less 5% processing fee) if they decide to cancel and contact customer service within one month of yearly membership renewal. We do not offer refunds on automatic monthly membership renewals but members can cancel their next monthly membership renewal by contacting customer service at customerservice@simpleandpractical.com. 

Please see details of our cancellation and refund policy below under:  “What is your cancellation and refund policy?”

How do I change my monthly membership to yearly membership?

To convert your monthly subscription to yearly, please log into your simpleandpractical.com account first (so you are identified as a current member) and then check out via the website as a yearly member by clicking the link below:

https://simpleandpractical.com/membership-account/membership-checkout/?level=6 

You can do this any time before your next monthly renewal.

How do I cancel my membership?

Please email customerservice@simpleandpractical.com to cancel your membership. Kindly note that unsubscribing from the email list does NOT automatically cancel your membership. You need to email us at customerservice@simpleandpractical.com if you want to cancel your membership.

How do I update my credit card information?

This question is answered on the following page:

https://simpleandpractical.com/update-credit-card/

What is your cancellation and refund policy?

All cancellation and refund requests should be emailed to customer service at customerservice@simpleandpractical.com.

Our cancellation and refund policy is as follows:

a) Yearly membership

First year: Members can ask to cancel and ask for a full refund less 5% processing fee if they cancel within 30 days after joining. After 30 days, no refund will be issued. 

Second year and onward: Members can ask to cancel and ask for a full refund less 5% processing fee if they cancel within 30 days after renewal of yearly membership. After 30 days, no refund will be issued. 

Yearly renewal: If you don’t want your Membership  (subscription) to be renewed next year, please email us at customerservice@simpleandpractical.com. 

b) Monthly membership

First month: Members can ask to cancel and ask for a full refund less 5% processing fee if they cancel within 7 days of joining. After 7 days, no refund will be issued. 

Second month and onward: No refund will be issued. 

Monthly renewal: If you don’t want your Membership  (subscription) to be renewed next month, please email us at customerservice@simpleandpractical.com. 

Can I get a receipt for the membership payment?

Receipts are generated automatically and emailed to members each time the credit card is charged. Members receive an email from “Simple and Practical Medical Education, LLC” with the subject line: “Your ‪Simple and Practical Medical Education, LLC‬ receipt (#Invoice number).” Please check your inbox and spam folder before contacting customer service for membership payment receipts.

Any other receipt requests, including consolidated receipt requests of monthly membership, should be directed to customer service at customerservice@simpleandpractical.com.

How do I post my questions on any given topic?

You can post your comments and questions about a particular topic directly on the page on the website where that topic is discussed rather than emailing them to us. This will allow others to see your comment/question as well as our response. Rest assured that when you post anything on the website, Dr. Mago gets notified by email.

If you have a question on psychopharmacology that hasn’t been discussed on the website, you can post in on our “Questions” page at: simpleandpractical.com/questions

Any membership, billing, and website-related questions or feedback can be emailed to customerservice@simpleandpractical.com.

Do I have to join Simple and Practical’s social media pages (Facebook, LinkedIn, etc)?

All the content (free and premium) is available to you directly on the website. While this is optional, we encourage you to “like” our Facebook page and join our LinkedIn group because you can comment on the posts and we can have a discussion about them. Links to our social media pages are also provided at https://simpleandpractical.com/about-us.