Ways of using the person’s name, and of others in their life, to build rapport

As clinicians, we know that in all interactions with patients, it is important to pay attention to the relationship and build rapport with the patient.

Building rapport is not simply a matter of the clinician’s personality; it is also a skill that can be learned and improved with training and practice.

I want to share some ways of using the person’s name—and that of others in their life—that I have found helpful for building rapport. Can you please try them and let me know what you think?