This page contains information for Microsoft email (Outlook, MSN, Hotmail, etc.) subscribers only. If you are looking for information for Gmail subscribers, please click HERE.
Generally, email is sent out daily to our subscribers at 6 am EST. If you have not received email from us for one or more days, then follow the steps below:
1. If you are not receiving your emails, please check if your emails are going to “Other” tab of your inbox or “Junk Email” folder instead of Focused tab.
If you find your emails in “Other” or “Junk Email” folder, please follow steps 2 and 3 below.
In case you can’t find emails from Simple and Practical in any of the folders, your email address may have been placed in the bounce list because of permanent failure in delivery of message to your email address. If so, please email an alternate email address to firstname.lastname@example.org with Subject: “Replace email address”.
2. If emails are going to “Other” inbox tab, you can move all future emails to your “Focused” inbox. Just select any email from email@example.com from “Other” inbox tab and click on “Move to” and finally click “Always move to focused inbox”.
3. If emails are going to junk email folder, you can add firstname.lastname@example.org to the safe senders list (and also your email contacts list) to prevent future emails from going to the junk email folder.
a. From Outlook inbox, click the gear icon (top right).
b. Click Options
c. On the next screen on the left side you will see all the different options for mail
d. Under Junk email, click “Safe senders”.
e. Type in email@example.com in the box and click ‘+’
4. You can create a rule in your Outlook mail such that all emails from firstname.lastname@example.org are always delivered to your inbox (or folder of your choice).
Click Settings icon (top right) >> View all Outlook settings >> Under Mail, create a rule as in image below (double click the image to see clearly) >> Click Save
In case of further questions, please contact us at email@example.com.